Enable two-factor authentication with an authenticator

Two-factor authentication adds a confirmation step when signing in. Prepare an authenticator app on a device you control. Setup requires password verification; accounts without password credentials may show an application restriction.

Steps

1. Open Settings, then Security, and choose to enable two-factor authentication.
2. Select the authenticator-app method in the method dialog.
3. Confirm your Erza account password when asked. This is not your authenticator application's password.
4. Scan the setup QR in your authenticator app, or use the manual setup information shown on screen.
5. Enter the authenticator's current code in Erza and confirm. Wait for the security page to show two-factor authentication as enabled.

Expected result

The method is enabled after setup verification succeeds, not merely after scanning the QR. Store recovery information if the application provides it.

Troubleshooting

• If a code is rejected, wait for a fresh code and check that the device's time is accurate before trying again.
• The QR and setup key are account secrets. Do not include them in tickets or share them with support.

Related guides

• Enable email-based two-factor verification
• Troubleshoot rejected or missing verification codes