Troubleshoot rejected or missing verification codes

Authenticator codes and email codes follow different flows. Use a code for the challenge currently open, rather than an account-registration or password-reset code. Rapid repeated requests can make the sequence harder to follow.

Steps

1. Read the verification method shown: email or authenticator. Obtain the code from the matching source.
2. For email, open the newest message and check spam. If requesting another code, follow the page's waiting period first.
3. For an authenticator, select the correct Erza entry and use a current code. Check device-time settings if rejection continues.
4. Remove extra spaces when copying the code and submit one attempt. Read any error before trying again.
5. If attempts are restricted, wait until another attempt is allowed. Record the method and failure time if you need support.

Expected result

Successful verification continues sign-in or setup. Do not try to disable security through a path the application does not provide.

Troubleshooting

• If you have lost access to the device or inbox, explain the situation through an available support channel.
• Share a redacted error message, never an active code, QR, password, or recovery link.

Related guides

• Sign in to Erza and complete additional verification
• Create a support ticket with useful details and attachments