Create a support ticket with useful details and attachments
Describe a traceable problem and attach appropriate evidence through Help Center while signed in.
In this article
Search the relevant guides first. If you still need help, create a ticket to keep the conversation and attachments together. Reading the Knowledge Base is public, while creating and viewing your own tickets requires sign-in.
Steps
- Open Help Center, sign in if requested, and choose to create a ticket.
- Select an available category and priority. Use a subject identifying the feature and failed action.
- Describe the steps taken, expected result, actual result, and time. Include an article or transaction ID when relevant.
- For attachments, use PNG, JPEG, WebP, or PDF up to 2 MB per file under the current API. Wait for upload completion and review the attached files.
- Redact sensitive information from screenshots and submit once. Record the ticket code after successful submission.
Expected result
The ticket appears in your account's ticket list and opens its conversation. Wait for success confirmation before treating it as submitted.
Troubleshooting
- For a rejected file, convert it to an accepted format or reduce its size. GIF, TXT, and ZIP are not currently in the API's accepted list.
- Do not attach passwords, OTPs, integration keys, or session tokens. If submission fails, inspect the error and ticket list before retrying.
Related guides
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