Sign in to Erza and complete additional verification
Use the correct account, complete two-factor verification when enabled, and confirm that you can access the application.
In this article
Sign in using the method associated with your account. Accounts created through a login provider can follow a different flow from email-and-password accounts. If two-factor authentication is enabled, its challenge is part of signing in.
Steps
- Open Sign in. If an application page sent you there, keep the prepared return destination.
- For an email account, enter the registered address and password. Use the corresponding provider option if that is how your account was created.
- Submit once and wait for the response. Complete email verification first if the application requests it.
- If a two-factor challenge appears, obtain a current code from the requested method and submit it.
- After signing in, check the account identity in the user menu before continuing your work.
Expected result
You have signed in successfully when application pages open without repeatedly returning to the login form.
Troubleshooting
- Read the form's error message and check the email address, login method, and verification status. Avoid repeatedly submitting forms or requesting codes in quick succession.
- If the problem continues after signing in again, record the page and time for a support ticket. Do not include your password or OTP.
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