Reset a forgotten password
Recover access through your registered email and create a new password using a valid recovery link.
In this article
Use password recovery when you cannot sign in to an email account with its password. You need access to the registered inbox. For a provider-based account without an Erza password, use the provider's recovery process where appropriate.
Steps
- Open Sign in and choose the forgot-password option in the form.
- Enter the email address of the account you want to recover and submit the request.
- Check your inbox and spam folder. If several recovery messages arrive, use the newest link.
- On the reset page, enter a new password that meets the displayed requirements and repeat it in the confirmation field.
- Complete the reset, then sign in with the new password. Update any saved entry in your password manager.
Expected result
The new password is ready to use when the page confirms a successful reset. Do not reuse a recovery link that has already been consumed.
Troubleshooting
- If the link is invalid, restart password recovery and request a new one instead of repeatedly opening the old link.
- If you no longer control the account's email address, contact support with the account identity and a timeline. Never send an old password or reset link.
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