Top up credits and review balance history

Credit balance and history help you trace account usage. Top-up values and action costs follow the information available in the application. Check the active account before purchasing so the transaction applies to the intended account.

Steps

1. Open Settings, then Credit Balance, and inspect the displayed balance.
2. Review balance history to understand previous additions and usage.
3. To add credits, choose top-up and review the credit package, amount due, and payment methods offered at checkout.
4. Complete payment through the official flow opened by the application. Keep the transaction or invoice ID for reference.
5. Return to the same account and check transaction status and balance. Start another task after account information shows sufficient credits.

Expected result

Transaction status and balance history establish whether a top-up is recorded. Returning from a payment page alone does not prove successful payment.

Troubleshooting

• For pending payment, inspect or continue the existing transaction before creating another one.
• If the balance differs from a confirmed transaction, record its ID, time, and amount for support. Do not send PINs, OTPs, or card details.

Related guides

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