Understand plans, feature access, and usage limits
Check your active plan and the application's restriction details before using a feature or changing a subscription.
In this article
Feature availability can depend on plan access, quotas, or credits. Prices and limits can change, so use the details shown in your account and checkout when making a decision. This guide does not set fixed prices or quotas.
Steps
- Open Settings, then Plan & Billing, to inspect the account's plan status.
- Read the displayed features and limits. For a locked action, inspect its tooltip or dialog explanation.
- Distinguish plan access from insufficient credits. Buying credits does not automatically unlock a feature requiring a particular plan.
- To change plans, open the offered upgrade flow and review billing details before proceeding.
- After a successful transaction, check the active plan on the same account before retrying the restricted action.
Expected result
You can identify the restriction to resolve from account information rather than guessing why a button is disabled.
Troubleshooting
- If the plan does not match a payment, check transactions and invoices before making another purchase.
- For a continuing discrepancy, provide the transaction ID and payment time through a ticket without sending confidential payment information.
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